Alltrue
Alltrue Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alltrue has 1.6 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice products, Chose ethically produced product, Ethically produced products.
Cons: No customer service, Have not received anything, Stopped sending.Recent recommendations regarding this business are as follows: "Spend your hard-earned money somewhere else.", "BEWARE!", "Just watch ahead for when your subscription renews", "Need to have customer service!", "don't Christmas shop here unless ts about a year in advance".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Alltrue has 1.6 star rating based on 112 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice products, Chose ethically produced product, Ethically produced products.
Cons: No customer service, Have not received anything, Stopped sending.Recent recommendations regarding this business are as follows: "Spend your hard-earned money somewhere else.", "BEWARE!", "Just watch ahead for when your subscription renews", "Need to have customer service!", "don't Christmas shop here unless ts about a year in advance".
Most users ask Alltrue for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Alltrue Reviews
"Very good customer service once I got through to them"
Once I could reach them, thanks to you, they were excellent. Friendly and immediately took care of what I asked them for (ending my membership before it...
"So Disppointed"
They promised a mystery box, never got it. They sent a sample size product instead of the product that they advertised. I think this is a total scam. I am so...
Eagle River, Alaska
So Disppointed
They promised a mystery box, never got it. They sent a sample size product instead of the product that they advertised.
I think this is a total scam. I am so embarrassed for my friend who gifted this to me.
User's recommendation: Spend your hard-earned money somewhere else.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Resolved: Need real people communication
Company fixed the issue and I have been provided with apology. They will build gift box
Provide a phone number so people can contact a person instead of the hassle of going on line, not everyone is good at doing that. My money is just as good as anyones
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Yuba City, California
Cancel Winter box
Please, don't charge my card for the Winter box, cancel the subscription. Don't ship or charge my card for the Winter box.
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Portland, Oregon
They Deactivated My Membership but are telling me it's not
I signed up for a year membership. Received one box, then discovered my subscription was deactivated, and I can reactivate or resume it by signing up for a new membership. When I contacted them, they told me there was no issue.
Can't order another box, so there is an issue.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerResolved: Box went missing and you have amsaid it was delivered 4 days ago. We never got it and you refuse to give us proof of delivery. Want to cancel our membership because of this and membership is non refu
Company fixed the issue and I have been provided with apology. Our Fall Box did not arrive and never arrived after contacting AllTrue.
We were told our November payment for 2024 was non refundable. After contacting Pissed, AllTrue refunded the 2024 payment and said they could try to ship to another address that allowed front door drop off as opposed to the mail room delivery.
The replacement box arrived today without items we selected. Our satisfaction has been dropping since Cause Box was replaced by AllTrue.
Box missing and you refuse to show proof of delivery. Now you refuse to refund membership.
This is not the quality we were used to with causebox. Definitely buyer beware!!!
Oh and there is no phone contact as a last resort
Preferred solution: Full refund
User's recommendation: Go to another company
Unfulfilled subscription
I had paid for a yearly subscription, four boxes, and only received one box. The company had suddenly shut down.
Because I had paid using PayPal, Alltrue would not honor the balance of the subscription when they restarted.
Other payment methods were honored and the balance of those subscriptions fulfilled. I was out $180.
Preferred solution: Full refund
User's recommendation: BEWARE!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santo Domingo Este, Provincia De Santo Domingo
Very good customer service once I got through to them
Once I could reach them, thanks to you, they were excellent. Friendly and immediately took care of what I asked them for (ending my membership before it renewed). Possibly being in another country right now is what made it impossible to reach them, but you did a good job making the connection and after that they were fine.
User's recommendation: Just watch ahead for when your subscription renews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Dissatisfied with product and service.
I received my winter box recently and was not impressed. Then I received 3 more boxes.
I do not want these and would like a refund for the last 3. And, I would like to discontinue my subscription.
Dont know why I got 4 boxes, but will return 3 if you will tell me how. And Please refund my charges.
Can't get in touch with anyone at Alltrue to get help!!!
I need to update my email and cannot get in touch with anyone and the current email is no longer available. Does anyone know a way to reach customer service?
- Nice products
- Impossible to find a way to get help
Preferred solution: Full refund
User's recommendation: Need to have customer service!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRidiculous delivery times
ordered gifts for Christmas a month before. when I contacted them they plainly stated I be patient and my order was still trickling in and to "kindly" note my package could ship till end of dec beginning of January.
not presented like this on website.. in fact, they made a point to say add-on market items shipped separately.could not upgrade or expedite.
I guess I'm foolish but thought ordering an Advent calendar would make it for this season and not 2024. products are not bad but man, I'm growing a beard and cobwebs here.
- Good products
- Poor communication shipping windows
- Cannot cancel orders if not there by holidays
Preferred solution: more accurate description of shipping windows
User's recommendation: don't Christmas shop here unless ts about a year in advance
La Plata, Maryland
Package arrived damaged
I just received my package from AllTrue, order : M202********-e77865ba1a. It included laundry detergent, which had spilled out over the contents of the box.
It damaged the wine gift bag and the chamomile citrus tea, and, of course, the detergent itself is unusable.
Pease replace these items ASAP. Thank you for your prompt assistance.
Julie Bush
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey charged me twice in May for the spring box and will not get in touch with me.
They charged my checking account 74.15 May 8, 2023 and May 30, 2023. Snd will not return my messages.
- All about the money
- All about the money
Preferred solution: Full refund
User's recommendation: Don’t use them!!!
Shipping
I never received my spring box to my new address even though I provided it.
Jacqueline Fenn
100 Garden drive apt a10
Valdosta Georgia 31602
- Terrible customer service
Preferred solution: Deliver product or service ordered
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Bellevue, Washington
I never received my spring box because I moved. I gave them new address!!!!
No one is available to answer a simple question. When will I receive my new box at my new address?!
Jacqueline Fenn
Armagh, Armagh City Banbridge And Craigavon
They don't pay their suppliers.
THEY DON'T PAY THEIR SUPPLIERS. Consequently, we encourage people to boycott Alltrue's products and ask them to repay their debts. The lack of ethics they demonstrated caused a lot of damage to numerous small suppliers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe payment was taken out of my account months ago and no box yet this happens every time. when they finally do send my box I get all the items no one else wants. you can't get through to cancel m
money taken from account no box sent and no one wants to help me would like to cancel subscription but I would like the box I've paid for then I want to cancel
- Takes months to get the box
- You have to complain in order to get it
Preferred solution: Deliver product or service ordered
User's recommendation: stay away fabfitfun is a far better subscription box
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